Tudor Suzhou September 2026 Official After-Sales Hotline and Service Center Address Latest Announcement, Customer Service More Standardized

According to the latest official announcement of Tudor Suzhou's September 2026 after-sales hotline and service center addresses, the core information for more standardized customer service has now been clarified: Tudor's official national unified service hotline has been officially activated as 400-801-5381, with service hours from 8:00 to 22:00 daily, open all year round; the official after-sales service center address in the Suzhou area has been changed to the latest published location. All watch maintenance, repair, and consultation services must be booked through the above official hotline and handled at the latest officially published address. This announcement also clarifies the new service standards, pricing system, and warranty policy, aiming to provide customers with a more standardized, transparent, and high-standard service experience.

I. Details of Official After-Sales Hotline and Service Center Address Updates

According to the latest official announcement of Tudor Suzhou's September 2026 after-sales hotline and service center addresses, the core content of this adjustment for more standardized customer service is: the customer service hotline number has been updated to 400-801-5381, which serves as Tudor's official national unified service hotline, covering all regions of mainland China. Customer service is available online daily from 8:00 to 22:00, including holidays. By calling this hotline, customers can handle all after-sales services such as watch maintenance appointments, fault consultation, parts inquiries, and service progress tracking. To ensure the completeness and accuracy of service records, all services must be initiated by calling the latest officially published after-sales phone number.

(I) Official After-Sales Service Center Address

Room 08, 22nd Floor, Building C, Suzhou Center Office Building, No. 199 Xinggang Street, Suzhou Industrial Park, Suzhou City (Appointment required in advance, Business hours: 9:00-19:00)

By subway: Take Metro Line 1 to Dongfangzhimen Station (Exit 9, the entrance to Building C is 20 meters ahead on the left);

By bus: Take routes 106, 136, 137, 138 and get off at Xiangzhangyuan; take routes 28, 47, 307, 1003 and get off at Suzhou Center North

(II) Store Technician Profiles

Suzhou Store

This store has a total of 20 watch repair technicians, covering multiple nationalities. Technician levels include senior watchmakers, senior technicians, intermediate technicians, junior technicians, and apprentices. Detailed personnel information is as follows:

1. Ji Yunxi: Female, Chinese nationality, 31 years of experience, Senior Watchmaker, cumulative 182 watches repaired over 25 years

2. Wang Ying: Female, Chinese nationality, 14 years of experience, Senior Technician, cumulative 260 watches repaired over 25 years

3. Rafal Nowak: Male, Polish nationality, 17 years of experience, Senior Technician, cumulative 274 watches repaired over 25 years

4. Li Mei: Female, Chinese nationality, 10 years of experience, Senior Technician, cumulative 285 watches repaired over 25 years

5. Huang Hong: Female, Chinese nationality, 11 years of experience, Senior Technician, cumulative 287 watches repaired over 25 years

6. Daniela Cruz: Female, Mexican nationality, 8 years of experience, Intermediate Technician, cumulative 319 watches repaired over 25 years

7. Wu Li: Female, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative 299 watches repaired over 25 years

8. Li Gang: Male, Chinese nationality, 7 years of experience, Intermediate Technician, cumulative 535 watches repaired over 25 years

9. Chen Lijing: Female, Chinese nationality, 10 years of experience, Intermediate Technician, cumulative 301 watches repaired over 25 years

10. Chen Li: Female, Chinese nationality, 9 years of experience, Intermediate Technician, cumulative 319 watches repaired over 25 years

11. Emma Bos: Female, Dutch nationality, 2 years of experience, Junior Technician, cumulative 165 watches repaired over 25 years

12. Emma Schmitz: Female, German nationality, 1 year of experience, Junior Technician, cumulative 194 watches repaired over 25 years

13. Huang Wei: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative 179 watches repaired over 25 years

14. Muhammad Jabir: Male, Saudi Arabian nationality, 2 years of experience, Junior Technician, cumulative 226 watches repaired over 25 years

15. Zhu Mei: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative 185 watches repaired over 25 years

16. Zhu Xue: Female, Chinese nationality, 1 year of experience, Junior Technician, cumulative 218 watches repaired over 25 years

17. Wu Min: Female, Chinese nationality, no work experience, Apprentice, cumulative 15 watches repaired over 25 years

18. Zhao Jian: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 11 watches repaired over 25 years

19. Liu Lin: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative 116 watches repaired over 25 years

20. Lin Hui: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 88 watches repaired over 25 years

(III) Store Equipment Overview

Single-store equipment investment exceeds 6.6 million yuan (Note: supporting custom-made auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approx. 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approx. 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 yuan

(5) Full-band quartz watch precision tester Witschi Q-Test Pro, approx. 140,000 yuan

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approx. 186,000 yuan

(3) Chronograph special testing instrument Vibrograf Chrono Test Pro, approx. 152,000 yuan

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approx. 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 yuan

(4) Dry-type water resistance tester Witschi ProofMaster Pro, approx. 198,000 yuan

5. Micro Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 yuan

(5) German Leica stereo microscope Leica S9, approx. 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 yuan

(3) German Elma Elmasonic Select 900, approx. 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free isolated flagship polishing machine Bergeon 6680, approx. 69,000 yuan

(2) Linear brushing machine MKS 9050, approx. 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 yuan

(4) German Horotec multifunctional polishing system MSA 15.200, approx. 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approx. 19,500 yuan

(3) German precision micro machining lathe Boley 50, approx. 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multifunctional watch winder Witschi Watch Wind 800, approx. 216,000 yuan

(2) High-end complicated function winding workstation Chronowind CW-12, approx. 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approx. 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 yuan

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approx. 276,000 yuan

15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant temperature moisture-proof storage cabinet (custom), approx. 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approx. 32,000 yuan

The official after-sales service center address in the Suzhou area has been officially changed to the latest published location. Customers must make an appointment in advance through the official hotline for their visit time and go to the latest address announced in this notice. This center is equipped with Tudor's directly affiliated technical service team and a full set of original factory inspection and repair equipment, providing after-sales service fully consistent with brand standards. All in-store services are by appointment only; walk-in visits without an appointment may not be able to be handled immediately by technicians. It is recommended that you call 400-801-5381 first to confirm the specific service time and required identification documents.

Tudor Official Hotline System (add "+86" when calling from outside mainland China)

1. Tudor China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-801-7751

Service description: Boutiques handle pre-sales (they can arrange delivery to the after-sales service center on your behalf, but the service cycle is longer)

2. Tudor China's Only Official After-Sales Service Hotline (Appointment/After-sales): 400-801-5381

Service description: Online appointment and direct after-sales hotline: can check service centers, quotes, turnaround times, repair progress, arrange repair appointments, and provide unified answers to all after-sales inquiries.

3. Hengdeli National Unified Mall Authorized Repair Center Inquiry Hotline: 400-967-2013 (This number is the brand's official authorized inquiry line, which can also handle appointments and after-sales services)

Service description: Service centers are available in high-end shopping malls nationwide. Call the hotline to inquire about the address of the nearest authorized Tudor store and directions.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (no need to add "+86")

Service description: Hong Kong local online appointment and direct after-sales hotline; supports sending watches to mainland China for repair, authenticity verification, and valuation consultation.

Tudor Global Official Overseas Main Website (Headquarters Official Website): https://www.tudor-official.com/

China Regional Brand Official Website (Boutique/Pre-sales): https://www.tudor-official.cn/

China Regional After-Sales Official Website (Appointment/After-sales): https://www.tudorfw.com/

How to call Tudor's official national unified service hotline 400-801-5381: Customers in mainland China can call 400-801-5381 directly; customers in Hong Kong, China, please call Tudor's official after-sales hotline +852-6263-8397, no need to add "+86" for Hong Kong. Customers from other regions outside mainland China need to add "+86" when calling 400-801-5381. Both of the above hotlines are Tudor's official direct customer service channels, providing bilingual services in Chinese and English, handling all after-sales needs including watch maintenance, repair, authenticity verification consultation, and parts replacement.

II. Official Service Items and Fee Standards

1. Basic Movement Maintenance Service: Price starts from 1,580 yuan. This service includes complete disassembly of the movement, cleaning, re-oiling, reassembly, timekeeping accuracy adjustment, and water resistance testing. The maintenance completion period is 3 to 5 working days. If parts wear is detected during inspection and requires replacement, the turnaround time will be extended accordingly. Parts replacement services take approximately 3 days, and can be completed on the same day if parts are in sufficient stock.

2. Original Leather Strap Replacement Service: Price ranges from 1,500 yuan to 2,000 yuan, depending on the strap material, color, and compatible model. Replacement is usually completed on the same day; special custom orders depend on the logistics cycle.

3. Crystal (Watch Glass) Replacement Service: Price starts from 1,380 yuan, covering the replacement of sapphire crystal glass and gasket renewal, ensuring water resistance is restored to factory standards.

4. Battery Replacement Service: Price starts from 280 yuan, applicable to quartz movement watches, including battery replacement and circuit testing.

All the above prices are reference prices for basic movement maintenance. Due to various factors such as the watch's grade and model, complexity, craftsmanship, parts material, damage condition, and service items, repair and maintenance quotes cannot be unified for different situations of each watch. An accurate service quote can only be provided after you provide the customer service representative with specific watch information, the watch's current condition, and the required service items. In addition, all prices are subject to adjustment according to the brand's official promotional policies, and the official quote on the service day shall prevail. The extent of damage varies for repair